6366 6647 / 9067 2547
(Daily 9am - 11pm)
Email: info@tutorcity.com.sg

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Clients / Students FAQ

S1. I want to request for a tutor, what should I do?
Click here to request a tutor or call 90672547. You can also send an email to info@tutorcity.com.sg 

S2. I want to shortlist the tutors on your website, how can I do so?

Go to our Search Tutor page and shortlist the tutors you want to hire. Our filter form allows you to specify the tutor attributes so you can choose the most suitable ones. Once you are ready, click on the button 'Submit Shortlist' and complete the form. We will contact the shortlisted tutors and advise you later which ones are available.

S3. How do you verify the tutor’s qualifications or certificates?

We encourage tutors to upload scanned copies of their certificates in their online profile or email to us. For those who do not upload their certificates, we will instruct tutors to bring their certificates on the 1st lesson for verification.
We will then verify their certificates against their information provided. If they are accurate, you will see the
 Cert-Verified in their profile. 

S4. Are there any contractual obligations upon hiring of the tutor?

No. You may terminate the tuition at any time if you are dissatisfied with the tutor’s services. You only need to pay for the lessons taught. If you decide to terminate the tuition, please inform us as we gather feedback on our tutors regularly. 

S5. How will Tutor City invoice me for your agency commission? 

The agency commission is normally 50% of the first 4 weeks of tuition fees deducted from the tutor, less the Cashback incentive where applicable. You will pay the balance 50% to the tutor directly on the 4th week. In other words, you only for the lessons received - half goes to Tutor City and the other half to the tutor. 

Upon completion of the 2nd week of lessons, we will send the invoice by email / SMS / snail mail. Our invoice would clearly state the agency commission payable and our account numbers for payment via ATM or internet banking. Please contact us once the funds have been transferred for our verification and records. For cash or cheque payment, please contact us to arrange for collection.