Verification of Tutors

Our agency regards verification of our tutor’s credentials as a key feature and priority. This is to ensure that the tutors we send to our clients’ place are credible and trustworthy.

Tutors are literally strangers who are stepping into your home for the first time. You will need assurances that the tutors are whom they claim to be and suitably qualified to teach you or your child. A tutor can claim that he/she has attained a certain qualification and quote a higher fee, thus there needs to be checks done by our agency to ensure that the tutors’ credentials are valid. We believe the parents and students deserve to get what they pay for.

The Process of Verification

Collecting and verifying the documents is tedious and time-consuming work for our staffs. However, for the sake of parents and students, we persist in this method of collating information and verifying the tutors before they are sent to our client’s home.

A photograph and soft copies of the certs may be available if the tutors are comfortable with displaying them in public view. If they are not available, our agency will keep a copy in our server for retrieval at a later date. As for NRIC, we do not display on our website as it is too personal and may be used maliciously by external parties.

Our staffs may be able to judge the tutors through the registration process via phone/SMS. There is a certain aspect which we do our best to verify but cannot guarantee, which is the validity of the tutor’s description regarding their past experiences especially for those who had been teaching for many years. We rely on parents’ feedback on tutors’ performances which we then pass on to new clients with similar requirements. Any tutor who is found lying about their experience or commitment is black-listed in our database.

During the first lesson, our tutors will have to bring along their NRIC, certificates and other documents (e.g. teachers’ civil service cards) for our parents and students to verify. This is a ‘sure’ means of verification to further assure you that the tutor is whom they claim to be.


To our Tutors

We understand from some tutors that the NRIC and certificates may be too personal to be sent to our agency. We request for the trust of tutors that your documents will be kept private and confidential with us. If you wish to upload your photo and certificates online, we will be most happy as parents can view directly from our Search Tutor page. As for your NRIC, it will be stored on our server and will not be shown anywhere else.

How to create soft-copy documents?

Scan your documents or use your phone camera, then send the image files to us. As long as the images are reasonably visible, with your full name and/or NRIC shown on the documents, we will accept it as a document.

Alternatively, you can mail photocopies of your documents to our office address which is found in the “Contact Us” page.

First lesson Verification

Do take note that for the first lesson, you will be required to bring original certificates and documents for verification by the parent.

Suggested documents for Verification

1) NRIC
2) Birth Certificate
3) SAF 11B
4) Driving license
5) Passport
6) Visa for foreign student
7) Original certificates of degree/diploma/A level/O level
8) Transcript that indicates completion of course or status awarded
9)
 End of year 4 report for IP students (as 'O' level)
10) 
 IB diploma/IB results slip

Documents will be rejected if it is too blur, the logo or name is missing, etc.

We take a serious view on forgery and will refer culprits to the authorities for jurisdiction.


Tuition fees - How do tutors charge?

Rates vary according to the tutor category and the level of the students, and it is usually counted at an hourly rate.


What's next...

           

If you prefer to contact us... 

 
Call 6366-6647 

 
SMS 9067-2547

info@tutorcity.com.sg

Tutor City: Singapore’s No. 1 choice for Home and Corporate tutoring services